Frequently Asked Questions
Find quick answers about Solivive products, orders, shipping, returns, subscription updates, and daily wellness use.
Orders & Payments
Yes. Solivive is live and currently accepting orders through our official website.
After completing checkout, you should receive an order confirmation by email. You can also log in to your customer account to view your order information when account access is available.
Please email us at support@solivivecare.com with a screenshot or short description of the issue. Our support team will help check the order or checkout status.
Please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to help update the order details.
Shipping & Tracking
We support shipping to eligible delivery areas shown at checkout. If you are unsure whether your location is supported, please contact us with your country, state/province, city, and ZIP/postal code.
Yes, we support shipping to eligible U.S. locations. Final shipping options and delivery details will be shown during checkout.
Once your order has been processed and shipped, tracking information will be sent to your email. You may also be able to view order updates in your customer account.
Tracking information may take some time to update after the carrier receives the package. If there is no update for an extended period, please contact our support team for help.
Product Questions
Solivive currently focuses on two daily wellness essentials: Solivive NAD+ 5-in-1 Formula and Solivive Akkermansia muciniphila.
A supplement formula designed for daily wellness support, featuring NAD+ Complex, Resveratrol, CoQ10, Turmeric Curcumin, and Niacin.
A gut-health-focused supplement featuring Akkermansia muciniphila, designed to support a balanced daily wellness routine.
The formula includes:
- NAD+ Complex — 250mg
- Resveratrol — 50mg
- Coenzyme Q10 — 50mg
- Turmeric Curcumin — 20mg
- Niacin / Vitamin B3 — 20mg
Akkermansia muciniphila is a gut-health-focused ingredient commonly associated with microbiome wellness. Solivive Akkermansia muciniphila is intended to support a consistent daily wellness routine.
No. Solivive products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Use & Safety
Please follow the suggested use directions on the product label. Do not exceed the recommended serving unless advised by a qualified healthcare professional.
Solivive products are designed to fit into a daily wellness routine. Please follow the product label and consult your healthcare professional if you have questions about personal use.
Consult your healthcare professional before use if you are pregnant, nursing, taking medication, have a medical condition, or are planning to use supplements alongside other wellness products.
Yes. Solivive supplements are intended for adult use unless otherwise stated on the product label.
Returns & Support
Please refer to our Shipping & Returns page for the most up-to-date return details. If you have an issue with your order, contact us with your order number and a brief description.
Please contact us as soon as possible with your order number and clear photos of the package and product condition. Our support team will review the situation and assist you.
We usually respond within 24 hours during business days. For the fastest support, include your order number and the email used at checkout.
Contact & Partnership
You can email us at support@solivivecare.com or message us on WhatsApp at +1 346 404 3499.
Yes. For wholesale, affiliate, distribution, or business cooperation, please email us with your company details, sales channel, target market, audience size, and proposed cooperation model.
Still need help?
Our support team is here to help with order questions, product questions, shipping details, and partnership inquiries.
