Your Privacy,Handled With Care.

1. Overview

Solivive respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you access our website, purchase products, subscribe to emails, contact customer support, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy and understand how we may process your personal information. If you do not agree with this Privacy Policy, please do not use our website or submit personal information to us.

2. Personal Information We Collect or Process

When you use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you. The types of personal information we collect depend on how you interact with our website and services.

• Communication details, such as emails you send to us, support requests, order questions, and feedback.
• Marketing preferences, such as email subscription status and communication preferences.
• Commercial information, such as purchase history, abandoned checkout activity, and product interests.
• Device and usage information, such as how you browse, click, search, or interact with our website.

3. Personal Information Sources

We may collect personal information from the following sources depending on how you interact with Solivive.

• Directly from you: when you place an order, contact us, submit a form, subscribe to emails, create an account, or request customer support.
• Automatically through the website: when you browse pages, interact with features, use cookies, or access the website from a device or browser.
• From service providers: such as Shopify, payment processors, shipping carriers, analytics providers, fraud prevention services, and customer support tools.
• From marketing platforms: such as advertising networks, email tools, and social media platforms when permitted by your settings and applicable law.

4. How We Use Your Personal Information

We use personal information to operate our online store, provide customer service, process orders, improve our website, communicate with customers, and support marketing and business operations.

• Provide products and services: to process orders, confirm purchases, arrange shipping, manage returns, issue refunds, and provide order support.
• Communicate with you: to respond to questions, order inquiries, shipping concerns, support tickets, and feedback submitted through our website.
• Improve our website: to understand how customers use our store, identify technical issues, improve product pages, and optimize customer experience.
• Marketing and advertising: to send promotional emails if you subscribe, measure campaign performance, and show relevant ads where permitted.
• Security and fraud prevention: to help protect our website, payment systems, customers, and business from fraud, abuse, unauthorized access, or suspicious activity.
• Legal and compliance purposes: to comply with applicable laws, tax rules, accounting obligations, dispute resolution, and enforcement of our store policies.

5. How We Disclose Personal Information

We may disclose personal information to trusted service providers and partners who help us operate our website, process orders, deliver products, provide support, and improve our business.

• Shopify and store technology providers: to host and operate our online store, checkout, customer accounts, and related website functions.
• Payment processors: to authorize and process payments securely.
• Shipping and fulfillment partners: to deliver orders, provide tracking, and manage delivery-related issues.
• Marketing and analytics providers: to understand site performance, email performance, advertising performance, and customer engagement.
• Customer service tools: to respond to order questions, returns, damaged product claims, and support requests.
• Legal or compliance recipients: if required to comply with applicable laws, enforce our terms, protect our rights, or respond to valid legal requests.

We do not sell personal information in the traditional sense of exchanging personal information for money. However, some advertising or analytics technologies may be considered “sharing” or “targeted advertising” under certain privacy laws.

6. Relationship with Shopify

Our store is powered by Shopify. Shopify provides the commerce platform that helps us host our online store, process checkout, manage orders, maintain customer accounts, and support related store operations.

When you interact with our store, Shopify may process personal information as part of providing these services to us. This may include information related to checkout, payment processing, account activity, fraud prevention, analytics, and platform security.

You may review Shopify’s own privacy practices through Shopify’s public privacy materials. We are not responsible for Shopify’s independent privacy practices, but we rely on Shopify as an important service provider for operating our store.

7. Third Party Websites and Links

Our website may include links to third party websites, applications, payment providers, tracking services, social media platforms, or other external services. These third parties operate independently from us.

If you click a third party link or use a third party service, your information may be collected and processed according to that third party’s own privacy policy. We encourage you to review their policies before providing personal information.

8. Children’s Data

Our website and products are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information where required.

9. Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no website, platform, payment system, transmission method, or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, process transactions, comply with legal obligations, resolve disputes, maintain business records, prevent fraud, and enforce our policies.

• Order and transaction records may be retained for accounting, tax, fraud prevention, and legal compliance purposes.
• Support messages may be retained to manage customer service history and resolve future order questions.
• Marketing preferences may be retained until you unsubscribe or request changes where applicable.

10. Your Rights and Choices

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent.

• Access: You may request information about the personal information we maintain about you.
• Correction: You may ask us to correct inaccurate or incomplete personal information.
• Deletion: You may request deletion of personal information, subject to legal and operational exceptions.
• Marketing choices: You may unsubscribe from marketing emails at any time.
• Cookies and tracking: You may adjust browser settings to block or delete cookies, though some site features may not function properly.
• Appeal or complaint: Where applicable, you may have the right to appeal our decision or contact a privacy authority.

11. Complaints

If you have complaints about how we process your personal information, please contact us first so we can review and respond to your concern. We will make reasonable efforts to address privacy-related questions and complaints.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority or other applicable regulator.

12. International Transfers

We operate an online store and may work with service providers, fulfillment partners, technology providers, and business tools located in different countries. As a result, personal information may be processed or stored outside your country or region.

When personal information is transferred internationally, we rely on appropriate safeguards where required by applicable law and work with service providers that help support secure processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, services, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date above. Your continued use of our website after changes are posted means you acknowledge the updated policy.

14. Contact

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us through our website support page.

• Website: solivivecare.com
• Support page: Contact Us
• Mailing address: 1570 S. Washington Ave, Piscataway, NJ 08854, United States