Clear Terms,Confident Shopping.
These Terms & Conditions explain how you may use our website, purchase our products, make payments, and interact with our services. Please read them carefully before placing an order.
1. Business Entity & Merchant Information
This website is operated as an online dietary supplement store under the Solivive brand. For customer service, payment processing, compliance review, order fulfillment coordination, and business identification purposes, the following merchant information is provided.
2. Overview
Welcome to Solivive. By accessing our website, browsing our pages, creating an order, subscribing to emails, submitting a form, or using any part of our online store, you agree to be bound by these Terms & Conditions.
Throughout this page, “we,” “us,” and “our” refer to the operator of this website and the Solivive online store. “You” and “your” refer to any visitor, customer, buyer, subscriber, or user of the website.
If you do not agree with these terms, please do not use our website or purchase products through our store.
3. Use of Our Website
You may use our website for lawful personal shopping, product research, order tracking, account management, and customer service purposes only. You agree not to use the website in a way that could harm the website, interfere with other users, violate applicable laws, or misuse our payment, checkout, or support systems.
You agree not to:
- Use the website for fraudulent, misleading, harmful, abusive, or unlawful activity.
- Attempt to gain unauthorized access to any part of the website, server, payment system, customer data, or connected third-party services.
- Copy, scrape, reproduce, resell, or exploit website content without permission.
- Submit false contact information, billing details, shipping addresses, payment information, or identity information.
- Use automated tools, bots, crawlers, scripts, repeated form submissions, or other methods that disrupt normal website operation.
We reserve the right to refuse service, cancel orders, restrict access, block suspicious activity, or take other appropriate action if we believe a user has violated these terms or engaged in suspicious activity.
4. Product Information & Supplement Disclaimer
We make reasonable efforts to present product information clearly and accurately, including product names, descriptions, supplement facts, suggested use, ingredients, benefits, pricing, and images.
However, product packaging, formulas, labels, images, and availability may change from time to time. We do not guarantee that all information on the website is always complete, current, or error-free.
NAD+ Formula
Our NAD+ product is positioned as a daily wellness supplement designed to support cellular energy, healthy aging routines, and everyday vitality.
Akkermansia Support
Our Akkermansia muciniphila product is positioned as a gut health supplement designed to support microbiome balance and digestive wellness.
5. Orders, Pricing & Payments
When you place an order through our website, you agree to provide accurate billing, shipping, and contact information. You are responsible for making sure all order details are correct before completing checkout.
Order Acceptance
After placing an order, you may receive an order confirmation by email. This confirmation does not guarantee final acceptance of the order. We reserve the right to review, cancel, limit, or refuse any order for reasons including inventory issues, payment concerns, pricing errors, suspected fraud, compliance restrictions, or shipping limitations.
Pricing
Prices are listed in the currency shown at checkout and may change without notice. We reserve the right to correct pricing errors, product description errors, tax calculation errors, shipping fee errors, or promotional errors at any time.
Billing Authorization
Payment must be successfully authorized before an order can be processed. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us and our payment service providers to charge the total order amount, including product price, shipping fees, taxes, and any applicable service charges displayed at checkout.
- We may cancel orders with incorrect, incomplete, or suspicious payment details.
- We may request additional verification for high-risk or suspicious orders.
- We are not responsible for bank fees, card issuer fees, currency conversion fees, foreign transaction fees, or payment provider charges.
- Approved refunds are generally returned to the original payment method unless otherwise required.
6. Payment Processing & Payment Platform Terms
Payments made on this website may be processed by third-party payment service providers, acquiring banks, card networks, wallet providers, fraud prevention tools, or other payment infrastructure partners. By placing an order, you agree that your payment information may be securely processed by these providers according to their applicable rules, security requirements, and privacy practices.
Payment Security
We do not intentionally store complete card numbers or full payment credentials on our website. Payment details are handled through secure checkout and payment processing systems provided by authorized payment partners.
Payment Review
Orders may be subject to payment review, fraud screening, address verification, cardholder verification, sanctions screening, risk control checks, or compliance review. If a transaction is flagged as suspicious or cannot be verified, we may delay, cancel, or refund the order.
Payment Provider Decisions
Payment authorization, approval, decline, hold, review, refund timing, and settlement may be partly controlled by banks, card networks, wallet providers, payment processors, or risk control partners. We are not responsible for delays, holds, declines, or decisions made by third-party payment providers.
7. Refunds, Chargebacks & Payment Disputes
If you have a question about a charge, order status, delivery, refund, damaged package, or return request, please contact us first before filing a chargeback or payment dispute. Our support team will review your request according to our store policies.
Chargeback Handling
If you initiate a chargeback or payment dispute with your bank, card issuer, wallet provider, or payment platform, we may provide transaction records, order details, tracking information, communication history, refund records, return records, and policy evidence to the relevant payment provider.
False or Abusive Disputes
We reserve the right to restrict future purchases, cancel pending orders, refuse service, or take further action where we identify fraudulent, abusive, or intentionally false payment disputes.
- Please include your order number when contacting us about a payment issue.
- Refund timing may vary depending on your bank, card issuer, or payment provider.
- Filing a dispute may delay direct support resolution or refund processing.
- We may refuse service where repeated payment abuse, return abuse, or chargeback abuse is identified.
8. Shipping, Delivery & Returns
Orders may ship from our New Jersey warehouse or from selected global fulfillment locations depending on product availability and destination.
U.S. Shipping
We offer free standard shipping within the United States. Most U.S. orders are delivered within 3–5 business days after shipment.
Expedited Shipping
Expedited U.S. shipping may be available for an additional $10, with an estimated delivery time of 2–3 business days.
International Shipping
For destinations outside the United States, shipping fees are calculated based on the actual delivery address entered at checkout.
Returns
Eligible unopened products may be returned within 15 days of delivery. Return shipping costs may be the customer’s responsibility unless the issue was caused by our error or shipping damage.
Delivery dates are estimates and may be affected by carrier delays, weather, holidays, customs processing, or local delivery conditions.
9. Prohibited Transactions & Compliance
You agree not to use this website, our products, payment systems, checkout process, account system, or customer service channels for unlawful, fraudulent, abusive, or prohibited purposes.
Prohibited activities include:
- Using stolen cards, unauthorized payment methods, false identities, fake addresses, or misleading account information.
- Attempting to resell, divert, export, or use products in violation of applicable laws, regulations, sanctions rules, or platform requirements.
- Abusing promotions, coupons, refunds, chargebacks, returns, subscription systems, or customer support channels.
- Submitting repeated fake orders, fake inquiries, spam forms, automated requests, or other disruptive activity.
- Using the website in a way that violates consumer protection rules, payment network rules, sanctions, export controls, or other applicable compliance requirements.
We reserve the right to cancel orders, refund transactions, block access, report suspicious activity, or cooperate with payment processors, logistics providers, legal authorities, or compliance partners when necessary.
10. Discounts, Promotions & Offers
From time to time, we may offer discounts, coupons, bundles, free shipping offers, or promotional campaigns. Promotions may be limited by time, product, quantity, region, customer eligibility, or other conditions.
- Promotional offers cannot always be combined with other discounts.
- Coupons may expire or become unavailable without prior notice.
- We reserve the right to modify, cancel, or refuse promotions in cases of abuse, technical error, or suspected fraud.
- Discounts may not apply retroactively to previous orders.
11. Website Content, Reviews & Intellectual Property
All website content, including text, images, graphics, product descriptions, layout, design elements, icons, logos, and brand materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or exploit any content from this website without our prior written permission.
Customer Reviews & Submitted Content
If you submit a review, message, photo, comment, testimonial, or other content to us, you confirm that the content is accurate, lawful, and does not violate the rights of any third party.
By submitting content, you grant us permission to use, display, edit, reproduce, or share that content for customer service, marketing, website, advertising, or promotional purposes, unless restricted by applicable law.
12. Accuracy, Availability & Website Changes
We aim to keep our website available and accurate, but we do not guarantee uninterrupted access, error-free operation, or complete accuracy at all times.
We may update, remove, replace, or modify products, content, pricing, policies, promotions, and website features at any time without prior notice.
- Product availability may change without notice.
- Some products may be unavailable in certain regions.
- Website images may differ slightly from actual packaging or product presentation.
- We may correct errors after they are discovered, including after an order has been placed.
13. Privacy & Customer Information
Your privacy matters to us. When you use our website, place an order, subscribe to emails, or contact customer support, we may collect information necessary to provide our services.
This may include your name, email address, shipping address, billing details, order history, payment status, device information, and communication records. Please review our Privacy Policy for more information about how customer information is collected, used, and protected.
14. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, inability to use the website, payment processing delays, delivery delays, or reliance on information provided on the website.
Our total liability for any claim related to an order shall not exceed the amount paid for the product or order involved in the claim, unless otherwise required by applicable law.
15. Indemnification
You agree to indemnify and hold us harmless from any claim, demand, loss, liability, damage, cost, or expense arising from your misuse of the website, violation of these terms, violation of any law, misuse of payment systems, false dispute activity, or infringement of any third-party rights.
16. Changes to These Terms
We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated terms. We encourage you to review this page periodically.
17. Contact Us
If you have questions about these Terms & Conditions, payment issues, your order, shipping, returns, or product information, please contact our customer support team.
- Website / Store Name: Solivive
- Operating Business / Merchant Entity: HK YULINE INTERNATIONAL LIMITED
- Business Address: Room 602, 6/F, Oi Yu Comm. Bldg., 2C Argyle St., Mong Kok, Kowloon, Hong Kong
- Customer Support Email: support@solivivecare.com
- Customer Support Phone: +86 18158512692
- Please include your order number when asking about an existing order.
- For damaged items, please include clear photos of the product and packaging.
- For return requests, please contact us before sending any item back.
